Return & Exchange
Return Policy
At VPlay Sports, we want to make sure you are completely satisfied with your purchase. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. You will be responsible for the return shipping costs, unless the item was damaged or defective upon arrival.
Refund Policy
Once we received your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take several business days to process, depending on your payment method. If you have any questions about our return or exchange policy, please don't hesitate to contact us.
Please note there are no refunds once the product is opened or used. You will need to retain and provide your QR code and serial number of your racquet for authentication and warranty purposes.
We provide 12 months warranty for all racquets. Upon inspection, we will give a replacement of a similar product if available. We hold the right to decline replacement if we deem the product was not used properly.
Pre-Order Policy
VPlay Sports is your go-to destination for high-quality FELET badminton equipment. That’s why we offer a pre-order policy on the latest items, so you can secure your purchase before it’s even available. We require a holding deposit, but don’t worry – if you cancel your pre-order, we offer a refund (minus a $5 processing fee).
Once your item arrives at our warehouse and is ready to be shipped with a tracking number, it cannot be refunded. However, we can offer a credit note for your next purchase or exchange of items of the same value.
If there is a delay to your order, we will notify you as soon as we can.
Thank you for choosing VPlay Sports.