FAQ

General

How long will it take for my pre-order to arrive?

Your pre-order will typically arrive between 4 to 6 weeks once the order has been placed. Please keep in mind that delivery times may vary depending on the availability of the product and any unforeseen circumstances beyond our control. We'll keep you updated on the status of your pre-order and provide you with an estimated delivery date as soon as possible. If you have any questions or concerns regarding your pre-order, please do not hesitate to contact our customer support team.

Where can I test the racquet?

Vplay Sports is currently operating by appointment only. We will do our best to accommodate your schedule. Thank you for your understanding and cooperation.

How long does shipping take?

Shipping from Vplay Sports typically takes 3-5 business days, excluding Saturday and Sunday. While we strive to get your order to you as quickly as possible, please keep in mind that unexpected delays may occur. If you have any concerns about the status of your order, please don't hesitate to contact us. If you have opted for click and collect, we will contact you once your order are ready.